Privacy Policy

Last updated: 23 August 2026

1. Introduction

Smart ERP Return programme ("we", "us", "our") is committed to protecting the privacy of visitors and clients. This Privacy Policy explains what personal data we collect, why we collect it, and how we handle it when you use our website and services.

2. International Transfers

Where personal data is transferred outside your jurisdiction, we ensure appropriate safeguards are in place, including standard contractual clauses.

3. Sharing and Disclosure

We may share personal data with regulated payment providers, KYC/AML verification partners, cloud infrastructure providers, professional advisors, and competent authorities where required by law. We do not sell personal data.

4. Changes

This Policy may be modified periodically. The current edition will be displayed here alongside the revision date.

5. Legal Basis

Personal data is processed based on one or more of these legal grounds: contract fulfillment, adherence to applicable law, our legitimate business interests, or your explicit authorization.

6. Information We Collect

• Identity data - name, date of birth, government-issued identification for onboarding and KYC/AML compliance.
• Contact data - email address, phone number, postal address.
• Financial data - billing information, purchase records, origin-of-funds documentation.
• Technical data - network address, web browser information, system identifiers, tracking technologies and behavioral data.

7. Cookies

We employ necessary and performance-tracking cookies for site functionality and traffic analysis. Your browser preferences allow you to control cookie settings.

8. How We Use Your Data

• To verify identity and comply with regulatory obligations.
• To provide, maintain and improve our platform and services.
• To facilitate transactions and identify suspicious transactions.
• To communicate with you regarding your account, updates and support requests.
• To send marketing communications where you have consented (you may opt out at any time).

9. Security

We apply administrative, technical and physical safeguards designed to protect personal data against unauthorised access, disclosure, alteration or destruction. No system is perfectly secure, and we cannot guarantee absolute security.

10. Data Retention

Personal data is kept for the duration needed to deliver services and meet legal, regulatory and financial obligations - customarily no fewer than five years following account termination.

11. Your Rights

Subject to applicable law, you may request access, correction, deletion, restriction or portability of your personal data, and you may object to certain processing. To exercise these rights, contact us via the address below.

12. Contact

For privacy questions or to exercise your rights, contact the Smart ERP Return programme Data Protection team via our contact page.

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